Speedtests this last few days. no reason to proove plus.net missold my broadband. and i still want a better deal than i am getting. 39/6 is SHIT plus.net
well after asking to move ISP due to plus.net not being able to offer any speed increase as you all can see by the stats and being told to wait for openreach to call and tell me everything was fine, i have now been told that i am too late to move ISP because the 14 days have passed.
For the record my internet was activated on the 30th Sept and after spending an hour on the phone being told everything was fine my speed suddenly jumped to 39 meg download and 5 meg upload.
over the next 14 days i asked to be relieved of all charges if i leave plus.net to which all i got was sorry you are passed the 14 day cut off period. i had been asking to move back to BT who were a lot better at customer service and support.
I have now been told that if i move down to the 40/2 service i will lose all my benefits of moving to them. this is fucking wrong. i was trying to leave them since the 2nd day of service and was pushed from support person to support person until they had me in their grasp and i was stuck.
i believe i have registered my complaints fully and fairly, i am not getting what i was originally offered and i will be waiting for the first price increase or see what ofcom says about this.
they can lower my subscription to 55/10 and lower my prices and give me the same joining benefits i would of got earlier if i had gone for the 40 meg and pay me the £50.00 sign up fee i was talked out of getting because i could get 80/20 well i was told between 64 and 80.
i am currently paying for 4 pints of milk and getting 2 on downloads and only 1/4 upload speed and the teabags in customer servive are total idiots.
DO NOT JOIN PLUS.NET EVER
they are owned by BT and BT hates them and plus.net will do their utmost to stall you until you are locked into your contract by telling lies and slowing down any fixes and repairs.
the main support request is here
as you can see the dsl manager expected me to get
|VDSL Range A (Clean)||64.2||49.6||15.8||10.4||—||Available||—||—|
and Customer unservice say they use the impacted. not bloody happening.
6. Data rate:5964 / 43689
7. Maximum data rate:5964 / 43338
8. Noise margin:6.0 / 5.0
9. Line attenuation:26.1 / 24.3
10. Signal attenuation:26.0 / 21.7
Now a router reboot.
|6. Data rate:||5974 / 43233|
|7. Maximum data rate:||5991 / 43859|
|8. Noise margin:||6.0 / 6.3|
|9. Line attenuation:||26.2 / 23.8|
|10. Signal attenuation:||26.0 / 21.2|
starting to feel screwed over due to minus.net and not hearing anything has ever been fixed is a total ballache.
MY CURRENT REVIEW FOR PLUS.NET IS STAY AWAY AND IF YOU HAVE TO, USE TALK TALK IF YOU WANT A BETTER SERVICE.
just remember this. If you go into sainsburys and buy 4 pints of milk you get 4 pints, go to plus (minus) .net and you get 2 pints of what you bought on the download and only 1 pint on the upload. its about time we told these mickey mouse ISP`s to fix what they sell.
80/20 not 40/5
Openreach engineer visit sometime today so tests will be done after they have told me theres nothing wrong. so much for the change to the equipment in the exchange 🙁
Speedtest before Openreach visit
not worth adding much more to this at the moment as theres nothig to tell.
openreach called and changed faceplate and checked wiring, he says my line is clear and that i should be getting a lot more speed than i am getting and maybe there is a misconfiguration at plus.net because it looks like i am only on 40/10 not 80/20
good news is that i am now happy that my internal wiring is fixed and working to best of its ability and other people on the street on the same cabinet are getting over 70/15 therefore i am now chasing a plus.net screw up.
14 days and not fixed grrrrrr
|ISP:||PlusNet Technologies Ltd|
|Organization:||PlusNet Technologies Ltd|
OMG i live in the frigging SOUTH!!!!
now lets say someone is responsible for this, sky was always correct, BT ADSL was correct , plus.net owned by BT cant work it out.
maybe yorkshire people are a bit crap at working out the difference between a sheep and an IP address
|5. DSL uptime:||1 days, 05:23:38|
|6. Data rate:||6023 / 43487|
|7. Maximum data rate:||6020 / 43117|
|8. Noise margin:||6.0 / 5.7|
|9. Line attenuation:||26.2 / 24.2|
|10. Signal attenuation:||26.0 / 21.6|
seems that my ip has the wrong details being returned in lookups from the server
User IP: mystaticip User hostname: booths.org.uk User location: Balham, United Kingdom
No change to upload download or connection speed.
normal service will be resumed as soon as something changes.
|Connection time:||0 days, 00:01:27|
still stuck on less than 40 meg download and 5 meg upload. lets see what monday will bring
Lots of information from plus.net at least you get some proper statistics to help you see where problems are.
i seem to be 916 metres from cabinet which to me points to that being a major bottleneck to allow me to get a good connection.
Anyway speedtests for today
5. DSL uptime:2 days, 01:38:32
6. Data rate:5960 / 43293
7. Maximum data rate:5981 / 43536
8. Noise margin:6.0 / 6.1
9. Line attenuation:26.1 / 23.8
10. Signal attenuation:26.0 / 21.2
It seems like plus.net have been informed there could be a problem at the exchange, well thats a start so i have 72 hrs to do something productive while i wait, i will give credit to plus.net ringing me at 7:30pm informing me of this 🙂
more later when i get time.